×

For concerns, please email us at enquiries@vitaminsonly.com.au

Shipping Fee and Returns:


Standard Shipping
$5.95 via Australia Post


Free Shipping

Orders $75 and over are eligible, this option will be available in checkout if your order meets the minimum amount.

Express Shipping

Rates are calculated upon checkout. You can preview it there. During these times, Express Guarantee is not implemented, but it is still prioritized for the quickest delivery possible.

Returns:

For returns, kindly contact us HERE.


Our policy lasts 90 days. If 90 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.


If the product has no issues when returning, the shipping fee/s are non-refundable. Read more HERE.

Cancel/Refund
If you wish to cancel or change your order, we can do it if we have not shipped yet. Please be advised that normally, our shipping times range from within
minutes after the order is placed, up to 48 hours, so we advise to give us a notice as soon as possible. Read more HERE.



Notice: Australia Post Delays >

Who is NoFraud?

NoFraud is a fraud prevention solution that VitaminsOnly has partnered with. They screen transactions on behalf of businesses and alert them if they find a transaction is at high risk for fraud. This protects consumers against unauthorized credit card use and protects businesses against fraud chargebacks.

Why am I getting an email/call/text message to confirm a transaction?
You received an alert email/call/text message because your transaction had a irregular shopping characteristics and/or elevated risk. VitaminsOnly wants to confirm the transaction was made by the authorized cardholder.

After I confirm the transaction, do I need to do anything else?
After you confirm the transaction there is nothing else you need to do unless you have been asked by a fraud analyst to provide additional information.

Will NoFraud ever ask me for my personal information?
NoFraud will never ask you for your full credit card number, social security number or any other personal information.

Will my order be delayed?
As soon as your response is received, your order will be released for processing.

I did not make the transaction and neither did anyone that has access to my credit card. What do I do now?
After confirming that the transaction was truly unauthorized, we recommend that you contact your credit card company and inform them that your card has been compromised. Review the latest transactions on your account to ensure there is no other fraudulent activity to report. Your financial institution will likely put a hold on all future purchases from the compromised account and issue a new one for future use.

How can I find out more about NoFraud?
You can visit their website at nofraud.com to learn more

Subscribe

Items have been added to your cart

This product has been added to your cart.

Please select below how you would like to proceed.


CHECKOUT NOW