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For concerns, please email us at enquiries@vitaminsonly.com.au

Shipping Fee and Returns:


Standard Shipping
$5.95 via Australia Post


Free Shipping

Orders $75 and over are eligible, this option will be available in checkout if your order meets the minimum amount.

Express Shipping

Rates are calculated upon checkout. You can preview it there. During these times, Express Guarantee is not implemented, but it is still prioritized for the quickest delivery possible.

Returns:

For returns, kindly contact us HERE.


Our policy lasts 90 days. If 90 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.


If the product has no issues when returning, the shipping fee/s are non-refundable. Read more HERE.

Cancel/Refund
If you wish to cancel or change your order, we can do it if we have not shipped yet. Please be advised that normally, our shipping times range from within
minutes after the order is placed, up to 48 hours, so we advise to give us a notice as soon as possible. Read more HERE.



Notice: Australia Post Delays >

Accessibility Statement

Our Pledge to Accessibility

VitaminsOnly is committed in making sure that our website’s content is easily accessible and user friendly to everyone.

If you encounter difficulties while viewing any content, or notice any feature, or functionality from our website that you believe is not fully accessible to people with disabilities, please call our Customer Hotline: +61 4888 46442 or email our team at enquiries@vitaminsonly.com.au with “Error Access” in the subject line and provide a description of the specific feature that is not accessible or a suggestion for improvement.

We take your feedback seriously and evaluate ways to accommodate all of our customers and so we could provide better service.

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